Indian Police Crack Down on Microsoft Impersonation Scam, 21 Arrested

• Indian police arrest 21 for defrauding U.S. citizens in a fake Microsoft support scam.
• 21 suspects arrested in Bengaluru after police raid Musk Communications in Whitefield.
• The cybercrime gang extorted millions by using fake FTC violations and bogus security repairs.

Indian police have arrested 21 individuals connected to a Bengaluru-based criminal syndicate. The group is accused of impersonating Microsoft technical support staff to defraud US citizens. The scam involved fake claims of Federal Trade Commission (FTC) violations to extort money from victims. Authorities believe the criminals stole millions of dollars from unsuspecting individuals.

According to reports, the raid on Musk Communications was based on a valid tip-off by the police. The company was located in the Sigma Soft Tech Park of Whitefield, Bengaluru. The raid was conducted on two days, Saturday and Sunday, during a bigger investigation. 

The head of the operation was an officer of the special cell of Cyber Command and the police of the cybercrime division of the Whitefield police. In the raid, a number of equipment were captured, and those included laptops, mobile phones, and hard drives. These pieces of data will help identify more information regarding the scam.

Police Investigate Building Owner in Connection to Fraudulent Operations

An office of 4,500 square feet had been rented by Musk Communications in August 2025. Rental contracts and payments associated with the purchase are also being inspected by investigators. The police are also questioning the building’s owner. 

Indian Police believe that renting this large space is not cheap, it is another issue that demands more questions concerning the scope of the criminal activity. One of the officers stated, “We need to interrogate the building owner about specific matters.”

The cybercrime syndicate had a very straightforward yet efficient strategy of deceiving victims. They wrote bogus online advertisements that targeted the US citizens. These advertisements displayed counterfeit security warnings about computer problems. 

The victim computers would crash when they clicked on the advertisements. Then, a pop-up message would appear, impersonating Microsoft Global technical support. It offered a phone number on which the victims could call to get assistance.

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The victims would receive a telephone call from the criminals, who would present themselves as technicians, informing victims that their computers had been hacked. They would further inform the victims that their banking details were in danger.

In order to frighten them even more, the scammers pretended there were non-existent FTC violations. The criminals then charged huge payments for counterfeit security repairs or inspections. The victims were made to think that they had to pay to have their computers fixed.

Indian Police Uncover Evidence of Widespread Scam Targeting US Citizens

The authorities in India think that the scam has been experienced by a large number of citizens of the United States. The fraudsters operated on a large scale, and many people could not identify the crimes. 

Police believe that the syndicate was able to extort large sums of money in the form of digital assets and in U.S. dollars. The detectives are still on the investigation to unravel the facts and are assured that more victims will be found.

The success of the operation was mentioned by Pronab Mohanty, the Director General of police in Cyber Command. The amount they were able to scam from the criminals could have been high, but it is still unclear, he added. “We have retrieved important electronic data, which will aid in our investigation.”

The case being investigated continues. The police are struggling to trace financial links and establish other links in the syndicate. The law enforcers are bent on ensuring that the entire scope of the operation is uncovered and all those involved are brought to book. 

The case explains the increasing danger of cybercrime, especially frauds focusing on the weak internet users. Indian police still caution their citizens to beware of unsolicited calls or pop-ups on the internet.

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